My wife used a $100 gift card at this Macy's. She had a remaining balance of around $80 left. Came back a couple of months later to use her gift card again and they said the balance remaining was 0. She called the Macy's fraud dept and they said the card had been maxed out in CA. She told them she never bought anything in CA. They started a fraud investigation almost a year ago and it still has not been resolved. No apology or reimbursement from Macy's nothing but excuses. Was in today for the big sale. None of my 2 coupons or online coupon code worked. They said coupons and online codes did not apply to their Wustof knifes but the coupon code did not mention any exclusions. They lure you to their store then don't honor their coupon codes. Also, their gift cards do not work in their in store kiosks that sell stuff like ipods. I had to get a manager involved just to make the transaction. Macys sucks. Wish it was still Marshal Fields.
more