MSI Lending Inc

I have had a professional and personal relationship with Jason Hagen and others as MSI Lending, MSI Financial and World Group Securities for several years. I have been extremely impressed with the professional attitude and demeanor of MSI, both in matters in which I have been personally involved and matters in which I have been professionally involved. MSI's personnel are knowledgeable, personable and detailed. MSI's technological expertise allows its customers to receive prompt and timely feedback and information as to available products, be it mortgage loans, property and casualty insurance or securities. more

I would like to extend my thanks to MSI Lending and Jason Hagen. I have refinanced 3 morgage loans with him. Everything went smooth and very quick. Any issues that arose Jason quickly took care of them. I highlyh recommend his company for all you needs. Thanks Jason and your company more

I would like to extend my appreciation to Jason Hagen and staff at MSI Lending. This has been my second loan with Jason and I have always been provided exception service and the best rates they could get me. We experienced some problems with a lender that had refused to release requested information. I had reached a point where I could not get them to move. Jason stepped up and worked with me to get the documents we needed to close the loan and get a great rate. In fact ...there were a couple of times we spent a few hours on the phone just trying to talk to the right people. I will do all my mortgage business with Jason and you should too!!! more

When I needed to refinance my home, Jason and his staff at MSI Lending did a great job securing the mortgage rate and getting my loan approved. Thanks to Jason I was able to close my loan on a timely basis.I highly recommend his service to anyone looking for a home mortgage. \r Ken Block more

After recently going through a divorce and now being a single mother of two, I needed some guidance on purchasing a home and starting a new life for my kids. I reached out to Jason Hagen at MSI Lending. I met Jason through a mutual friend, and learned he was in the lending business. I had no idea what to do or how to do it or if i could even purchase a home. All i knew was that as a mother all i wanted was a home for my family. I needed someone to be honest & straight forward, to tell me "" yes you can or you need to wait, etc. This was a huge decision for me and so i needed someone with experience and an expert to help me through the process. From my initial conversation with Jason, I knew that he would have my best interest at heart. I felt confident that he was the right person with his professionalism and wealth of knowledge of the mortgage industry that he would be able to guide me along the way and this is exactly what he did. He moved quickly, updated me along the way & was a pleasure to work with, after only a short time i was in my new home and my kids and i were able to start our new life together. Now that i have established this relationship with MSI Lending, i learned about an affiliated company , MSI Financial Group, they were able to assist me with my property & casualty insurance & saved me money. I also learned that Jason was able to help me with my investments by assisting me in establishing my children's 529 college savings account through World Group Securities, a Member of the Aegon Group. I loved that i was able to have some many resources at one location with such a professional and knowledgable group of people. I would highly recommend talking with them. more

I have worked with Jason Hagen and the great staff at MSI Lending for several years. They maintain very high professional standards and go out of their way to help their customers with their mortgage needs. The last two years has been extremely difficult for homeowners and mortgage companies, but MSI Lending continues to build a successful business based on their solid relationships with lenders and the community and by providing exceptional service to both. I would not hesitate to recommend their services to my family, friends and business colleagues. more

I first went through MSI lending in early 2007 to purchase my 3rd house. My credit is exceptional, and I had the full 20% downpayment. This was a standard, conventional, 30 year fixed rate mortgage. \r I worked with Lee and we reviewed all our options prior to signing and choosing a mortgage. \r During my visit Jason, the owner, stepped in to meet me and discuss some of the pros and cons of various types of mortgages. \r First off, he struck me as kind of sleezy with slicked back hair and gaudy jewelry which he flashed in my face. To be honest, this was the only time during my first transaction in which I felt uncomfortable. \r Although he was well-dressed, and well spoken, I kept having this feeling like he was obviously making a lot of money and where was it coming from? Was I getting scammed some how? Everything appeard very transparent during our dealings....but I couldn't shake the feeling that I was getting swindled by a used car salesman after meeting him.\r All being said and done, I am still to this day very pleased with the entire dealing that first time around. My interest rate was low, and everything was handled with speed, confidentiality and ran smoothly all the way through the signing.\r \r This second experience with MSI has been just the opposite. I called regarding a 203k loan to purchase a bank owned property. Lee, unfortunately, is no longer with the company and I was directed to Shelby. \r She was very professional on the phone and made qualifying questions to me to ascertain what we were trying to do and see which direction was best to proceed. \r My credit is still exceptional, and we had access to a full downpayment if necessary. This house was to be a second home which needed much work and then we were going to place our existing home on the market. \r Shelby instructed me that she was going to find more information about the 203k loan program, current interest rates, and downpayment and call me back. \r I explained when a good time was to call, but did decline accepting her cell number as I was not comfortable calling her after normal business hours.\r The next day passed with no return call from her.\r I called and got a voicemail. I left a message with Jason, the owner, explaining that I was waiting to hear back from Shelby and to please have her call me and that I have previously done business with MSI lending and was eagerly awaiting more information so I could proceed to place an offer on the property.\r At the end of the day I called back, and was routed to Shelby's voicemail and left a similar message.\r On the second day, after no return call, I called again late that afternoon, only to discover that Shelby was again out of the office. The secretary offered to give me her cell number, which I took this time.\r I called her cell and got her voice mail.\r I did not leave a message.\r Since that time nearly a week has passed and I have still heard nothing back from MSI lending. Not from the owner of the company himself, nor from Shelby.\r \r I can only assume at this point that this type of loan must not make them enough (if any) money to justify that they continue any customer service at all.\r It's unfortunate that this is how MSI Lending is now conducting business transactions. \r I had in the past given them glowing referrals, but after this very disappointing experience I have not only taken my business elsewhere, but my referrals as well.\r \r Please be hesitant to use this company's services. You will very likely save money by taking up your efforts with your local bank. \r If the people at MSI treat you like royalty, it's because they're making the bankroll off your loan not because they exhibit stellar customer service in efforts to retain your future business. Pros: A Human Being answers the phone Cons: good luck getting them to call you back more