Jim Falk Lexus of Beverly Hills

Misleading!\r Drove two hours to see a car that I was told was available. After going for a test drive, deciding to purchase the car, the salesperson shaking my hand and congratulating me, I was told they could not sell me the car. They claim to be “all about the customer”…what a joke that turned out to be. After my experience and reading the other reviews on the Internet, I’m surprised Lexus allows such actions and customer dissatisfaction from one of their dealers. Do yourself a favor and go to another Lexus dealer… NOT Jim Falk Lexus of Beverly Hills!\r more

One of the most painless expiences purchasing a new car. Morgan and Kip are GREAT!!! Pros: No pressure and professional more

First let me say that I have never had a good experience at a car dealership regardless of carmaker. But I just picked up my new IS250 from Jim Falk Lexus in Beverly Hills and couldn?t be more pleased with the entire experience. Morgan Osegueda (internet sales) was courteous and professional, answering all of my questions with great patience. I am not one who deals well with typical sales tactics so I appreciated his straightforward manner. And I found his low-key demeanor helpful in getting me through the whole process as car leasing/buying is usually very stressful for me. I was also impressed with (finance manager) Bianca White. She explained everything quickly, but thoroughly, making it a painless process as well. I kept waiting for the ?other shoe to drop? but it never did. No high pressured sales pitches here. I highly recommend this dealership and look forward to visiting their service dept. too. Pros: No high-pressured sales pitches more

My wife and I recently had the pleasure of leasing an HS 250h from Jim Falk Lexus. I called around and tele-shopped prices throughout all of LA. Everyone is hungry to sell a car right now and I'm confident that I got a great price.... over the phone. Then the moment of truth: will Jordan and Safi (a great manager and a man of his word) beat the lowest price in all of L.A.? By now you've guessed that they did, but the no hassle, no haggle manner in which they did it was very impressive. I can't promise your experience will be the same however, I am confident, after dealing with every Lexus dealership in LA ex-Keyes (Ilya, what happened buddy?) that there is a huge disparity in the Relative BS Factor (RBSF) between Jim Falk Lexus (specifically: Jordan, Safi and Kathryn) and the other dealerships. Kathryn in finance was great as well. She has a straight forward pitch that I appreciate. Best of many experiences I've had at a car dealership and frankly, I was expecting a nightmare because you really piss peopleoff when you shop around over the phone (a livid manager at Santa Monica Lexus made this clear, like I shouldn't care about getting a good deal). Also of note: Wally at SM Lexus was great to deal with as well but I didn't want to buy from a manager that's gonna yell at a customer, on principal. Also, Jordan knows a lot about the navigation system and has helped me out many times since we bought. Instead of being annoyed he seems to enjoy helping. Full names: Jordan Simon Safi Nabi Kathryn Marenzi Pros: You can actually trust the sales dept. Cons: Don't know about the service dept. yet. more

I was looking for a Lexus suv and found the best price at JFL. Sent them an offer and Morgan Osegueda reply within minutes. He was able to get the price that I was looking for.I bought the car the next day. Had a great experience. Finance Manager was great and helpful. His name was Orod. For anyone who is looking for a Lexus new or CPO, I strongly recommend JFL. You wont' regret it and make sure ask for Morgan. He is the man. He doesn't just care fo r the sale, but for the customer. He does many follow up calls to make sure everything is fine. Thanks JFL. Pros: Detail attention more

I wanted a SPECIFIC LX with everything in it and Blaine Gray found it for me - then kept up updated on the delivery date and was HONEST about everything from the very first moment we spoke. True professionalism and terrific to work with. My own dealership where I live (Las Vegas) would not even LOOK elsewhere for the TOP OF THE LINE, FLAGSHIP vehicle (I was told that the LX 570 is their flagship vehicle) - I was given the info on 2 vehicles they had and that was basically it. So, their loss!! Pros: professional and courteous Cons: far from my home - not their fault more

I had the best car buying experience at Jim Falk Lexus. I drove an hour from Riverside for a test drive and drove out with a beautiful hybrid! Jake Weber, our sales consultant, was great to deal with and the finance manager, Orod Makou, was friendly and made it easy to finalize the paperwork Pros: Easy internet search for the right vehicle. Cons: Watch out for the traffic during the test drive. more

This is my first purchase from Jim Falk Lexus and they have me as a customer for life! From sales to service and everything in between I cannot find one bad thing to say. Andrew and Blaine helped me with the sale and features of my new IS250 and very serious call outs to Orod in Finance who actually made the ""serious"" part fun, Eric Parker in service who has been extraordinarily helpful with service appointments and will even take my calls to answer small questions about features of my car, and Dave Newman who absolutely will not let me leave unless I am totally satisfied with the service that I received. These people really do go out of their way to satisfy their customers. TF Pros: Nothing but top notch service and professionalism Cons: Zero more

I've been a customer of Jim Falk Lexus since 1997 and recently picked up my 5th leased vehicle from the showroom. Michelle and Orod took exceptional care of me - refusing to have me be anything but totally satisfied. That care included, Michelle specially ordering an IS 350 (from Japan) that had only the features I wanted and Orod completely redoing the lease contract when he found a way to save me a few more bucks a month. If you're in the LA area and looking for a Lexus. This is the place to go. MM Pros: Not Satisfied Unless You Are Satisfied Cons: None That I Can Think Of more

My experience with Jim Falk Lexus was very good. I already owned an RX300, and was looking to upgrade to a newer RX350. I visited another dealership and was not impressed with the high pressure sales tactics and overall experience. When I arrived at Jim Falk Lexus, Brent Turner in Sales was very helpful and made the process of buying a car very easy. He did not pressure me to buy anything I wasn't interested in and was willing to work with me on small requests to make the car just right. Overall, I highly recommend this dealership and will buy from them again in the future. Pros: Excellent staff, selection and service. Cons: I wish it was closer to my home. more

Bought a Lexus IS from Jim Falk Lexus this afternoon. Great experience. I got great help from Stewart, who had me falling in love with the car within minutes. He showed me my options for payment, and worked hard with me to negotiate a price that was fair and comfortable. In the end, I got a fantastic deal! If your looking for a Lexus, there's no better place to go. Pros: Friendly, no pressure sales, knowledgeable more

I bought a pre-owned certified 2007 RX400h with less than 17K miles from Jim Falk Lexus. Greg Hall was great. I drove from Orange County and Greg called me that morning so that I knew the car was still available. I was met with very firendly service and the transaction went smoothly. Greg was very knowledgeable about the car and made the decision easy. Orod Makou, the finance manager, was friendly and got us a great interest rate for financing. I highly recommend this dealership. Thanks! Pros: Freindly service and a great car. Cons: I wish the car was white :) more

I had great experience in purchasing a pre-owned certified Lexus Rx 400h from Jim Falk. I was searching for a hybrid in and around Cincinnati with some features AWD, entertainment system and NAV. I found the ideal SUV with all the features and with a great price we are looking for at Jim Falk Lexus. My initial impression was it is too far for me to purchase it. I gave them a call any way. Stuart from this dealership spoke to me and gave the details and made the process of purchasing very easy. I had to fly from Cincinnati to close the loan but the transaction was very smooth and pleasant. Overall, I had a great experience purchasing this vehicle and it is a great dealership. I will not hesitate to purchase another vehicle from them in spite of being far. Thank you Jim Falk for making the purchase a pleasant experience! Pros: Trustworthy and very competitive pricing more

I drove from Orange county to Jim Jalk to buy GX470, It is good car. Pros: Best car in town, no presure more

I had a fantastic experience buying a certified pre-owned IS 250. I was worried about being taken advantage of as a young female, but Andrew was great. He really took his time to walk me through the process. There wasn't room for negotiation but the price was great (much better than any other Lexus dealer in Southern California). Bianca was great in financing too! I also want to say that my experience in their service department with my old Lexus was great. Arthur really looked out for me. Pros: Great sales process! Competitive pricing! Cons: Low price for my trade-in more

I had a great experience buying my Lexus here. My salesman was Blaine Gray. I traded in my car with aftermarket wheels and wanted to put the old ones back on. In order to avoid numerous trips to Beverly Hills, I was able to take the new car home, drop off the old wheels the following day, and Blaine delivered my aftermarket ones to me. Finance manger Orod Makao was very helpfull and worked efficiently getting me out on the road in my new Lexus as soon as possible. Pros: Valet parking, friendly staff in all departments Cons: test driving a car in Beverly Hills traffic more

THE WHOLE BUYING EXPERIENCE AT JIM FALK WAS VERY PLEASURABLE. THEIR FINANCE MANAGER, OROD MAKOU WAS OUTSTANDING. I GOT A VERY GOOD DEAL ON MY LOAN. HE TOOK AN HOUR TO GO OVER ALL THE DIFFERENT THINGS IN OUR NEW RX350 AND EXPLAINED EVERYTHING.. I WOULD BUY FROM THEM AGAIN. more

From the moment my husband and I walked in we were treated great and Stewart Hicks, the salesman made sure we found the car we were looking for. We bought a certified used Lexus is350. They had the best price in la, we had been looking over the course of several weeks. Orod Makou in the fiance department got us a better rate then out credit union. I will definitely go back when buying another car, and definitely recommend it to anyone looking for a great deal! Pros: best in la more

Robert Silva and his team including Ken Silberberg and Stuart Hicks went above and beyond to help me get into a 2010 is250. Be sure to ask for Bianca White in Finance who explained everything to me that I was signing clearly and concisely. The whole process from beginning to end was nothing short of setting the standard for dealerships around Los Angeles. If you are like me and thought customer service was ""out the window"", one visit to Jim Falk in Beverly Hills will restore your faith in how the consumer should be treated. Well done! Oh, and any coffee will do... Dayna Roberts Pros: Outstanding customer service! Cons: too many coffees to choose from... more

If anyone is thinking of getting a Lexus, Jim Faulk is the place to go! I had nothing but a easy and pleasurable experience throughout the whole process. Management, Finance and Sales ... all worked together to get me exactly the car I was looking for. I couldnt have asked for better! Pros: Best in Town Cons: Nothing more