Hillsboro Village Dental Group

I more

I miss the previous hygienist Ricky. The current hygienist Lisa is talking like a queen. She does not listen to the customers (I have a friend with similar complain) and never smile at me. Dr. Southwell is nice but too busy. I was scheduled a set of treatment, but I did not receive everything planned. Although the thing not done was not charged, I have not received a call so far to explain this. I have 4 visits within the recent 2 years not counting one appointment they did not keep. Pros: Location Cons: Service, Parking more

I have been a client of theirs for about four years. Unfortunately I could not find another close by dentist that was included in my plan. My biggest problem is the staff. I think I had the same hygentist through 2 appointments once. The last hygentist I had made it 100% apparent that I was not her priority as she sighed and complained the whole time she cleaned my teeth. After Dr. Jolly left I never saw the same dentist more than once. The last dentist I saw, I couldn't even begin to understand her because of a thick accent. Billing there was never explained fully, staff was not courteous, office wasn't very clean. Overall bad place. more

Hopefully this post will dissuade you from wasting your time and (believe me) money. This office has been nothing short of a headache to deal with. After the filling came out of a back tooth, I went to them for some simple work. I came in to the office, they looked at my tooth. They were too busy to work on it so the scheduled me an appointment (for 3 months later). I go to my appointment where I'm told ""yea, this tooth has decayed, you'll need a root canal"" to which I asked ""i'll need the root canal because of the fact that the tooth is decaying?"" . Turns out, if they would have squeezed me in or at least referred me to another dentist when I initially came in, they could have filled it and it would have been fine. \r \r They refer me to an office 30mins. away. (Ohh, I should preface this by saying that Dr. Bradley's office told me I was approved for a $5,000 dental insurance loan.) I go to the root canal office, get my root canal and i'm at the counter explaining to them that I have the dental insurance. They call the insurance company and it turns out, Dr. Bradley's office made a mistake and I was only covered for $100. \r \r I still had to go back to Dr. Bradley's office for the crown though. I get in there, they were in a rush working on my mouth. They didn't advise the person who created the crown to leave out the metal on the top side so when I smile there is a nasty dark color at the base of the crown. The procedure was cumbersome, not painful; more like annoying because he was jerking my head around the whole time.\r \r One nice thing though, the office DID allow me to make payments on the crown. Needless to say, I switch dentists. My new dentist informs me that Dr. Bradley improperly seated the crown and that it will start to decay, which it is. So I called Dr. Bradley to see if they would stand by their work and fix my crown, and they replied, ""No, sorry"".\r \r Lesson: Do not use this dentist. What should have cost me ~$70, is ~$1200 Pros: not many at all Cons: most aspects more

i didn't have dr. jolly, but it was at his hillsboro office. my appt. started right on time and i got the most thorough cleaning i've ever had. i recently moved to the area the previous dentist i tried (who i left because i did NOT like) had told me i had cavities i needed to have filled. the dentist here told me that it was not true. that the grooves in my teeth were slightly stained but had no cavities and there was no need to spend money on unnecessary work. i felt very comfortable and at ease here and certainly plan to go back to this office. Pros: prompt , very thorough, put me at ease more