Heritage Pet

This place is awful. I walked in and it smelled like dog pee. My I laws were coming so against my better judgement, I checked my pups in. The girls reeked of cigarettes. The two girls were very rude about the needs of my two dogs. After 6 hours they finally called to tell me my dogs were done. When I arrived they refused to let me see my dogs until I paid. Then once they came out their faces had not been trimmed at all. They looked like bobble heads. The hair by there eyes was still over an inch long. Their nails also were not clipped. When I called the owner she said they were the best groomers and that I was wrong about how the dogs looked. She fought with me for 15 minutes and then hung up on me! If you want a good looking dog DON'T Go here. more

Do not use this place. The owner is rude and they are not truly animal lovers. HORRIBLE! more

If you love your dogs and you want a good haircut, DO NOT take them to Heritage in Aurora! I took both my dogs there. We used to take them to another place and we decided to give Heritage in Aurora a try since it is closer to our home. One of my dogs is a yorkie and I had being growing his hair for a while so he would look like a yorkie and we wanted to give him a nice “specialty cut” so he would look nice for the holidays. When I got to Heritage I spend at least 15 minutes talking to the ladies at the front desk, explaining what we wanted for Louie, we even looked at some pictures in a magazine! They also told me that since what I wanted was a ""specialty cut"" it was going to cost me $20 more. I agreed because based on what we talked, it sounded great. My husband picked both our dogs and he even gave the ladies a generous AND THEN he saw our dogs. He was immediately disappointed! When he got them in the car, he realized they had not even cut their nails! So he had to go back and the ladies said they had forgotten. I wish I cut post a picture of my dogs. They almost shaved Louie!!! It is horrible AND may I remind you we actually had to pay extra! When I called the manager she asked me to bring him back so she personally could ""fix it"". There is NO HAIR left for them to fix anything!!! My dog is a yorkie that looks like a hairless Chihuahua now!!! They have being the most difficult and inconsiderate people I have dealt with. Lack of customer service, terrible experience, worst ""hair cut"" EVER!!! Would not recommend it! \r P.S I am only giving this business a star because you are required too in order to post your review, but I would not give any stars at all.\r more