I'm so glad Dr. "B" (Nicolette Bertolone, DVM) has landed at Hancock Park Veterinary Clinic! I first met her when she was with VCA/West LA and she has been my primary vet ever since.
Because VCA is a teaching hospital, you never know who you'll get or what quality of service you'll have. It's often a mixed bag. Don't get me wrong, VCA is a good clinic that's open 24/7 and offers many specialties and they are closer to my home. I'll certainly still use them for emergencies, but I purposely followed Dr. Bertolone to Hancock Park Veterinary Clinic, after being so very impressed by her knowledge, skills and work ethic.
I knew from the get-go she was different from the norm. My 16 year old cat (at the time) was close to death, but through Dr. B's care, she brought Bailey back and a year-and-a-half later she's still doing well and will turn 18 soon.
Dr. Bertolone may be young, but don't let that fool you. She is really very sharp and smart with an old vet soul. What I like about Dr. Bertolone is that she is very thorough. She listens well and takes time to explain what all of your options are - the pros and cons, procedures, meds, etc. I've also been very impressed that she's such a good intuitive problem solver who not only takes time to consult with other vets, she'll do her own research. Though she understands the merits of well established practices, she's not shy about exploring the latest technology and procedures or a more holistic approach, if warranted. Love that about her since it gives me the security of knowing I'm able to make well informed decisions based on her input.
Dr. B also has a sweet empathic side. She always makes me feel as if Bailey and I are special and that we'll get top quality, professional care, rather than feeling as if we're just another number. The other great thing I personally appreciate about her is that she is quick to respond to either phone calls or emails. She never leaves me hanging.
As for Hancock Park Veterinary Clinic, I've been there several times now and am very impressed so far. They seem pretty organized and the staff knowledgeable, especially Vet Tech Yonat. She really knows her stuff and offers good advice. Though I have yet to meet Dr. White, I hear great things about her too.
I've also been pleasantly surprised with their rates. I read reviews from a few saying the fees were high, but they are low to me in comparison to VCA or another West LA cat hospital. The norm at those places often left me feeling as if I'd just given them the equivalent of a car payment or more for each visit!
I only have two less than positive things to say about the clinic. One, though I know the staff is very busy, a few times I've come in and it's taken several minutes for someone to acknowledge me. A simple 'hi I'll be right with you' goes a long way for me. The other comment is regarding their hours. It's often challenging with my work schedule - ugh. Wish they were open 7a-7p at least one day a week.
In summary, I'm very satisfied with Hancock Park Veterinary Clinic and Dr. B is the bomb! I am truly glad I found her and feel confident in her care. My two cats are my precious babies and I only want the best for them. I sure feel like I have that with Dr. Bertolone and now with the clinic too. I recommend them both!
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