Global Collision-Colo Spgs

So glad for this site. We were told by Geico to go to Global Collision after our stolen car was recovered. We kept checking in with them on the progress but they hadn't even located a part, the ignition by the 6th day in their shop; they hadn't even looked at the car! We told them that we would take it elsewhere and that we'd come to get it and asked for someone to start it for us as they'd said they would. When we got there my husband was threatened by the manager and followed to the end of the parking lot where our car was. He was waving some papers around as if he were shooing my husband away, like a pesky neighborhood dog! Fortunately, I had gotten someone to start the car for us. I think he would've had it towed away, the way he was acting! In light of all of the crazy things happening in this world, I think this guy should be fired because he is endangering himself and others by his extremely poor judgment and lack of professionalism. My husband served in Vietnam and has a diagnosis of Post traumatic stress disorder. Many would not have handled it as well as my husband did and that is because we are Christians. This was really a dumb way to treat people. My husband and I also were and are in shock and very hurt by this man's behavior. We're letting the owner know about this as well. more

I was simply trying to pull into a business next to Global Collision and the ""owner"" walked out and told me off because I pulled into his lot. He even called me out of my car like he wanted to fight. I told him I was waiting to pull through and he made me back out. All of this in front of costomers. He is completly unprofessional. I would hate to deal with this guy if I had a problem with my car. more

I was rear-ended by some lady in a parking lot. She had Geico and I was instructed to go to the Global Collision location for an estimate so her insurance could take care of it. Although MY insurance company suggested I take it to Aubra for repairs, I didn't listen - I thought it was convenient to handle the repair right then and there. Big mistake. I was asked to pick up the car 3 times, and had to reject the car all three times due to errors I found in the quality and repair. I even had to bring it back a 4th time because they failed to tighten the screws that held my bumper on and there was overspray on the bumper that was caked on. It's obvious the workers in the back don't treat the cars like their own and just slap the work order together so they can move on to the next case. The manager and case handler were nice and very good at apologizing for each mistake, but why make so many mistakes? It's a waste of my time and theirs. To this day, I have no idea how a brand new bumper can be scratched the moment they bring it to me for pick-up. And the ""headlight de-polarization cleaning"" gift they gave me was of such poor quality, I'm sure I could have done a better job on my own with one of those auto store kits. All in all, it was a bad experience. The people in the front were nice but continuously apologized for the awful workmanship from the people in the back. No need to apologize if it's done right in the first place, right? I cannot recommend Global Collision. more

I wish I could give negative stars! I took my new 2011 Chevy Camero to be fixed and the repairs were supose to take 2-3 days. I went to pick up my cat 3 times and each time there was different damage or runs/sags in the paint (not to mention dust & scratches)! I gave the 3 chances to fix my car and each time was a disaster! I finally on day 7 said no more and took my car to a different repair shop. The original estimate for repairs for my car was just over $800 & after the additional damage Global Collision caused it is now over $2200! I was not only without my car for an entire week on a 2-3 day repair but now I am out a lot more money because they did not fix my car right and they created more damage. They will stand there when you point out an issue and either say they don't see it or say they did not touch that part of the car (even though they completly repainted that entire part of the car!) I took it to another shop that saw the damage right away!!! I did not even have to show them! DO NOT GO TO GLOBAL COLLISION! more