Saw Grgassz’s ad in early Dec 2011 TBTcom stating “free exam free XRays & free cleaning or free extraction” . Made 1pm appt, but couple days later called to reconfirm. Told they don’t make appts for free event, first come, first served. Arrived 7:45am on 12/15, 30 folks outside, 15 folks inside. Figured like me w/o insurance need free dental care. Didn’t even think anyone was homeless/indigent, I’m not. I’m retired Sr. citizen, not quite ready for Medicare, not homeless. Have all my teeth (but 1) & brush/floss daily, no insurance so free event welcomed. Went to front counter & was asked “cleaning or extraction”. I said cleaning. They seemed confused about papers, sign-in sheets, & where people were signing in. Some girl wandered around with papers in hand, flirting with some tall guy–appeared she was trying to find more forms, or get copier to work, find paper, whatever, but she wandered around with apparently no goal in mind. Someone else told me to sign a sheet for cleaning. Spaces were numbered & shoulda been coordinated w/ numbered med history papers, but someone else signed at my space. She said don’t worry you’ll be called by number on paper (so why sign numbered sheet then?). 10:45am, my number called & I was brought to small room & Raouf took about 6-8 XRays, proceeded to stick a sharp instrument btwn my teeth/gums. When he poked too far down, I winced, said “ow”, and he would said “yes”. Poke/ow/ yes, poke/ow/ yes – several times. I asked him where he was from, he said Egypt.I tried talking w/him briefly but someone came in & chastised him for talking to me (implying “shut up and just do your job” attitude). He then proceeded to rapidly clean/polish teeth. Whole process w/ him (XRays/poking/cleaning/polishing) took about 10 minutes tops so I thought it was not the best cleaning I’ve ever had as I still felt some spots that might have been missed. I then expected a disc w/dentist after review of XRays telling me if he did find any cavities. Normally, exam also has the dr/hygienist confirming the depth/width of gum pockets (usually #s as 1,2,3,4,5 etc.) that dentist discusses w/you. This DID NOT HAPPEN EITHER! Raouf pushed a $99 teeth whitening & I succumbed & said ok make me an appt for Jan 2012 (figured I could find the money since it was not too expensive). Then was sent back out into hallway area practically bumping into the big tall guy. I said I’d like to get a copy of the XRays & he said it would cost $25. I said ok that’s acceptable. Then I said now where do I go for exam? He immediately got very intensely agitated w/me & shouted at me saying I was spoiling it for everyone! HUH!?? I said I don’t know what you mean, I showed him ad stating “free exam, etc.”. He grabbed it out of my hands, threw it away. I said “that is my paper & I want it back.”. He fished it out of the trash, jammed it at me, continued shouting at me, screaming at me that I was making it bad for everyone now. I was astonished but calm & said I don’t know what you mean, the ad says free exam. He screamed at me that if I wanted XRays would now be $100! I called him a dxxkhxxd jerk as I was leaving- was my only display of anger,I don’t normally say/type stuff like that). I was handed a sheet asking “please write something nice!” listing 3 websites. ARE THEY KIDDING!!?? Never saw such a horrible display of unprofessionalism in my life. I don’t recommend this dentist (or incompetent staff) to anyone. Several ads later in TBT indicated either free extractions or cleaning so apparently he changed the ad afterward. Obviously I cancelled teeth whitening appt. Because of my limited income, I took advantage of free dental care in past (last was Nov 2010 w/XRays/cleaning/exam/disc as expected w/actual qualified dentist!), & have NEVER been treated as horribly as this so-called dentist did. Wonder what his grad rank was, probably last in class. Do not go to this obnoxious jerk! (Had to pay $12 for parking, which kinda sucked too!)
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