Flatirons Subaru has unfortunately been notorious for their (lack of) customer service. Even though their vehicle turnaround is relatively large, most of their sales are probably driven by the distinct lack of full-service Subaru dealerships in Boulder county.
In other words, people go there because they have to.
Fortunately, the general managers and sales directors caught on, and they have been making some great strides towards making their customers the priority.
They are reworking their sales force tactics, and bringing on professional salespeople to meet the needs of their customers. Xavier Gronros, a Boulder native and Subaru fanatic has almost a decade of experience in sales, including high-end pharmaceuticals. He knows how to work with people, and has invaluable technical experience earned from a lifetime of work with and around Subaru vehicles. If you are looking for a Subaru in Boulder, go see Xavier at Flatirons for a professional experience where you might walk out of there with a Subaru, but you will certainly be walking out with a sense of dignity and control. To Xavier and Flatirons Subaru, you are no longer just a number. Kudos.
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