Firestone Complete Auto Care

My wife took our 2000 Windstar minivan in for an oil change. After they changed the oil they then began their routine - Find anything that doesn't look perfect and create a list of critical repairs. It is unusual to not be told there are at least $1000 of work that needs to be done immediatly. Pros: Reasonably close. Cons: Not trustworthy and rude. more

This place is a total scam!! My wife's car was acting up. So me, being new to the area, decided to take her car to Firestone. They gave me a call and told me to fix her car in would run me upwards of $900. Sounding a bit expensive, I told them to let me think about it. 3 minutes later, I got another call from them, this time they said that they could get the car running right for around $400 and some change. This obviously raised an eyebrow with me. I decided to just take her car elsewhere. Upon picking up the car, I was charged with a $115.00 diagnostic fee for them to just look at the vehicle. I drove 45 minutes to my old mechanic, and they fixed the car for $227.00 TOTAL!! Tax, labor, and parts!! Don't make the same mistake I did. These people will steal your money!! Cons: Rip-off artists more

I went to Firestone to have my break pads replaced. I drive a Ford F-150 2006 and only had 35K miles at the time. They took it in the back to review it and gave me an estimate of needed services that totaled over $2,100.00 !!! Pros: Good Access off of Old Hickory Blvd Cons: No Integrity / Out to steal your money / Fraud more

I went to Firestone to get an oil change...that's it...an oil change. They gave me a list of over $2000 of work I needed done. One of the ""problems"" with my car was that I needed a new car battery. My car battery is only 4 months old! Are you kidding me? I took my car to Precision Tune on Nolensville Road the next time,and they did not recommend any additional services to my car. Since then, 6 months later, no problems have occurred with my car. This company should not be trusted. If they recommend you get additional work done, get a 2nd opinion before getting the work done. Pros: Fast Service Cons: Fraud, Trying to get customers to pay for things they don't need more

I will never go back to Firestone. I had a bad customer service rep. The idea about auto service places treating women like they're stupid with cars - so true here. CS guy I was working with called me 'baby'; was on the verge of yelling when explaining that I needed my brake fluid flushed; oh...and he forgot to tell me that when they stripped my lug nuts (and thank you for replacing those) they stripped the hub of my tire and put myself and my 11 month old baby at risk. I could care less about cosmetics of a car, but when you step over the line of safety - that's an issue. They fixed my hub and towed my car to their location on them, but they would not have if I never brought it up and had been firm. I used to love to go to this Fstone, but never again. Their quote was MUCH higher than Walmart (and even if I got Fstone tires from Walmart - $10 cheaper) and Budget Brakes. Brake fluid flush - that's a wash and unnecessary. I know I'm not the only person that has had a bad experience with this company - it's funny the stories you hear after having a bad experience. Pros: Products have great rep. Cons: Customer Service no good; not truthful; poor communication more

This place I'm referring to is located near Walmart. The manager Chris is special. A very nice man. He is very sincere and has convinced me he is honest and will go out of his way to satisfy a customer. The service performed was good. No complaints. The way Chris runs that shop is with Honesty and integrity. As long as he is there I will take my business there. Pros: Service, Honesty, dedication more