i visited Europa salon and spa, given the name its obviously a European spa (right) i purchased kerastase and i forgot to ask if there was a product geared towards protein. so i called and i stated to the young lady "im African American and i need a mild but moisturizing protein treatment "does kerastase manufacture a product geared towards "protein" she then asked me "what, are you looking for afro sheen"i was thoroughly offended and asked to speak to a sup who never returned my calls and i had to keep calling there and when i got the chance to speak with casey she then advised me that the young lady "said she never asked me that" and that "they stand behind their staff" i then told her i spoke to her on a phone where conversations are recorded for quality purposes and she said that she would like to hear the tape b/c she doesn't believe me. now if this isn't the most ignorant group of individuals I've ever experienced, i don't know who is, how about apologizing for the experience, don't call me a liar! im a hard working young lady and i don't have time to sit and wait for phone calls and hunt people down and then lie and say its not the truth, and to add insult to injury act as if i made everything up, but they don't care b/c im not the majority of their customers, since its a European salon so they don't care about me, right! please don't go to this salon, i was livid, but then i must remember, you reap what you sew and believe me they have planted an ugly seed! so since casey doesnt believe me i guess if she ever reads this she will then understand how greatly i was offended and maybe this will let her know im serious, after all, i couldnt resolve the problem with her so ill let the world know and hopefully they will learn to ask questions if they dont understand, rather than degrade me in the process, and call me a liar too, as if asking an african american woman for afrosheen isnt degrading enough
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