Description Of Work:
The project was installation of a decorative concrete floor in our 640 square foot basement. The project included grinding the existing concrete to prepare the surface, leveling the floor with fabric and a large amount of repair mortar, applying a concrete microtopping, applying dye to the microtopping, and finishing the floor with sealer. The project cost $5540.
Comments:
We are pleased with the overall appearance of the floor, but I cannot say that we are satisfied with Concrete Solutions Plus. We chose this company because we were impressed with Mac's initial professionalism and assurances that our satisfaction was important. Mac estimated that the job would take 5-6 days; it ended up taking over two weeks because they were working on two projects simultaneously and had not made allowances for unforeseen events. There were numerous other lapses in professionalism, including failure to provide us with a copy of the contract, disorganization in preparation of the floor samples, and a communication failure that lost us a day's work. We were not able to inspect the final dye application before the floor was finished, which was something Mac had promised we would be able to do. When we saw the finished floor, we discovered that the color did not match the sample we had selected. There were also several circular defects in the dye in a very prominent location on the floor. When I politely raised my concerns with Mac, he said that the defects in the dye were a common complication of using the applicator machine. He said that he was sorry that they were in such a prominent position, but that they could not be fixed. I understand that these things can happen. However, he did not make any adjustment to the bill or offer any other solution. For the most part, we are pleased with the overall appearance of the floor. However, given our experience, I cannot recommend this company. $5500 is a lot of money to pay for a floor with a mistake in it.
Pros: Willing to take on smaller jobs
Cons: Lack of commitment to customer satisfaction
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