We called the customer service department to ask about their service, in advance, and were treated very well. We visited the showroom on a busy Saturday. Our sales person (Sam) was very courteous and knowledgeable about the product and the installation process. He explained all of the standard features as well as the available options. He did not, at any time, try to up-sell but, he did make us aware of the different types of stone, available. When I asked him for a copy of the contract, he gave it to me immediately and left the room while i read the language. The contract language is very straight forward and does not contain any hidden problems or issues. When he returned, he answered all of my questions regarding the contract. We made the purchase decision and chose a level 2 stone. The template crew arrived as scheduled and completed the measurement of the counters within 30 minutes. Seven days later the installation crew arrived and installed our counters. There was one slight mis
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