The only reason that I am giving this vendor any stars is because our inital consultation was wonderful. We met with Carolyn and were given a quote for all necessary items for our wedding reception. Six months later, when I came into the store, I asked to speak with Carolyn. The young girl at the desk said Carolyn was ""too busy to help me"", but that she could take my order. The girl said we had to keep the order exactly as the quote was made, in my fiancee's name. That was fine, I placed my order, payed my 20% security deposit, IN CASH, and signed the contract. I went home and reviewed my rental agreement and found many mistakes, so I called and was able to speak with Carolyn, who fixed everything. Since signing the contract, I have found another supplier (FESTIVE TENTS in Cabot, PA) who will provide all the same items for almost half of the cost of Classic Tents. Today I called Classic Tents to cancel my order, after carefully reading the terms and conditions on the back of my contract. I was told that I could not cancel the order since it was not in my name, and that they would call my fiancee. They called him at work and he approved the cancellation. When I called back to ask about my refund, I was told that they would mail it to me, but didn't know when. I asked to speak with the manager, and the girl said ""Im the manager"" so I asked to speak with the owner, and was told that she did not want to speak with me. OVERALL, THE RENTAL ITEMS ARE OVERPRICED AND THE STAFF IS INCOMPETENT AND RUDE AT BEST. THE ONLY THING THAT THEY HAVE GOING FOR THEM IS CAROLYN. *** I WILL NOT DO BUSINESS HERE AGAIN***
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