The odor and fumes immediately after our sofa was cleaned, were very strong and caused sore throats and headaches in family members, dispute open windows. This was extremely disturbing,
On the plus side, the sofa looks brand new. I didn't expect such a dramatic "before and after difference."
RESPONSE FROM Chem-Dry by the Millers:
Thank you very much for your feedback on our services. We are pleased to hear that your sofa looks brand new after our cleaning. We do our best to educate our customers on what to expect with each service. Our regular cleaning solution that is used on the majority our our cleanings has little to no odor. On occasion, with specialty fabrics, we do need to use certain chemicals that will be the safest for those particular fabrics. Some of these solutions do have an odor. However once completely dry, this odor will dissipate. By using these products, we are able to clean, what is normally not cleanable with great results. Other times, odors can stem from the fabric itself, pet dander, and many other unforeseen factors. If you do still have any odor, we are pleased to return at no charge to see if we can resolve the odor.
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