I have been to the salon a few times- once I came home and had to cut a hanging chunk off the front of my hair cut after getting home. I went back after that since the girl who did my hair at that time was so sweet so just overlooked it as a bad day. My latest experience was to go for the clean water fundraiser. I went in and was told it would be 10 mins. 45 mins later I asked how much longer it would be and was assured it should just be another 10 mins since I was up next. Apparenetly, the couldn't figure out how to track four customers at a time and took someone who had come in after me as the next person. I told them I would just go somewhere else. So, as a consulation prize, they gave me a free chair massage from Shauntel who was chewing gum and moving the adjacent door for someone else during the 'treatment", (which was a not so great massage, even as a freebie). She then told me it should be about ten MORE minutes (are you getting the theme yet that 10 mins is a standard line???) since a new girl had just arrived. Someone else came in and had a stylist come to talk with her and off she went so not sure if this was the new person or not. After waiting an hour and 15 mins, I finally left without saying anything further. I will never go back to this so called Salon again. The prices were increased by $5 per service a little over a month ago so $30 for a stylist with the skills of Super Cuts The lack of customer service has put me over the edge. However, if you are just going for the tea, it is great!
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