This is the biggest case of fraud estimate that I have ever seen in person. I decided that if I write this I might be able to protect an elderly couple or someone that just can't afford this to happen to them. You need to avoid this company if possible but if you are like me, they was sent to you via the largest home warranty company in the United States. Let start by how I needed the service. I have a secondary AC unit that was no longer blowing cold air, so I gave them a call they dispatched them to my house the next day. I was at work and, so I had someone else meet them for this nightmare. I had them take note of what they was using to check my unit. Ask questions and what not. Well here is what the estimate included, a list of parts that the Warranty covered and a list that they did not. To the untrained eye, they would appear to be normal parts and fees. But the problem with the list is, I am NOT the untrained Eye. I did HVAC for 10 years of my life. So I knew just by reading them they was trying to ripp me off. Example of a couple of the charges. There is way more then the two here but these are enough to show abuse and fraud. \r
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1. $450 + labor for a drip pan, yep a DRIP PAN. To the untrained eye, no part number listed? This is a huge No No... Get part numbers for everything and cross reference them with another local HVAC company. They will give you retail cost of parts with no issue. By the way, the drip pan wasn't bad and to buy a retail one from any other HVAC shop, it was only $50.00 to $100. can you believe that? WOW.... FRAUD, THEIVES and whatever other word you can find.\r
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2. 7 LBS of Freon plus labor at $60 a LB - Going rate for this area is $40 a LB. My cost, if I bought it myself with my EPA certification. $10 a lb. To the untrained eye, that is no big deal. The huge fraud here is 7lbs needed for a 52 OZ. system, that is right, less then 4lb's, even if they throw in another LB for the line to the evaporator, you are still talking about less then 5lbs at $62 a lb. FRAUD FRAUD FRAUD.....\r
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It is still not right but I did find out why they do this, from another local HVAC shop that was asked to do warranty work for the same home warranty company. It is so they get paid today. The home warranty company takes weeks and even months to pay them for there service, so they want there money now. I did read another complaint on here that proved this company will charge you for stuff and not even replace your old stuff. Please beware of this companies practice.\r
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The above numbers are a low estimate only, because I do not have my written estimate in front me but they are extremely close to what was written on the copy of the estimate, I wrote them low because if they want me to post a copy of the estimate I will. I paid a $100 for this lesson because it was the home warranty co-pay or whatever they call it. I hope you do not.\r
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