Aksarben® ARS

Our furnace had been shutting off before warming the house to the temperature set on the thermostat. There was a tag showing that Aksarben ARS had done service on the unit in the past so I had them come out.  The technician, Michael, told me the primary heat exchanger was faulty and recommended more than $4000 in repairs. The furnace had “the potential to become hazardous, of leaking the products of combustion or flame roll out”. He had a second technician, Eric, come out to confirm this. I am not the homeowner so I certainly was not going to authorize anything. In my experience, when a HVAC technician found a hazardous furnace they turned off the gas supply and locked it, but Aksarben had me sign a “breached heat exchanger acknowledgment” form. They said they would send someone out when she got home and agreed to come back at 5:00. I had used Complete Comfort in Ralston in the past and decided to get a second opinion. I wasn't going to tell them it had been looked at and removed the warning tag. The homeowner was home by this time and told them Aksarben had been out. He immediately asked, “Did they tell you the heat exchanger was bad?” Jalen looked it over and said the heat exchanger was in “good condition”, cleaned a dirty flame sensor and recommended using less-restrictive air filters. The unit has worked fine since. The homeowner called Michael and cancelled the appointment. Incredibly, he claimed that he had no way to contact them (because this must be the only person in this business who doesn't have a cell phone). They were told that no one would be home. He miraculously got ahold of them since they did not show up. more

Derek M. was my service technician and did a great job of communicating what he was doing and needed to be done to do the job right. more

Called to report a problem with my furnace and they were able to have someone come out within hours of my call. Michael P. was the service rep to respond and he did a great and thorough job. I would definitely use again and recommend to friends. more

very nice and informed me on all that needed to be done, did not pressure me on cosly repair and was honest. felt he did a good job on informing me what needed to be done on our old furnance. and left everything neat and clean. more

Rusty arrived on time, finished the inspection and needed maintenance promptly . So much better than a breakdown in cold weather . I appreciate the peace of mind that having regular maintenance provides , and it's always done by knowledgeable , friendly professionals . A Great job guys ! more

Rusty T.arrived precisely on time, was professional in every way and thoroughly answered all of my questions. His appearance was neat and he even wore booties to protect our floors. This is our first service from Aksarben ARS since buying our furnace and we could not be happier. Great people = great company! more

I was very impressed with the overall professionalism of the technicians. They were on time, polite and made sure I had a thorough understanding of our furnace problems. Eric was incredibly knowledgable and patiently explained the issues in layman's terms. Both tecnicians were very respectful of our home and made sure to clean up after themselves. I would definitely recommend Aksarben to a friend after my experience today. more

Derek was very friendly and helpful. Went above and beyond to ensure our furnace was ready for the winter. MUCH better than previous resources from the same company that have come to the house. Would gladly have him back and hope we do! more

Michael P. was very knowledgeable. His recommendations inspired us to get a new system. This will help keep us healthier and utilize much less energy for a greener planet, Job well done Michael P. more

Michael from Aksarben was extremely friendly, informative, and efficient with the work he did. more

prompt and thorough. more

I was very pleased with the work Rusty did on my air conditioner he was professional, polite, and very personable to interact with. He explained what needed to be done and why and took the time to make sure I understood the need for this service. Thanks, Jon more

Jose was very polite and efficient. He made recommendations, but didn't pressure me into anything. Instead, he explained the benefits of the suggestions and let me make my own decisions. In addition, he gave advice on how to prolong the life of my air conditioner. more

Very professional, good service. Appreciate helpful tips on energy savings. more

Had our routine inspection and maintenance done on our ac and furnace by Jose M. Very friendly, personable and honest guy. Best service I've had from aksarben ARS more

Great job. I appreciated his detailed and articulate explanation. more

Lucas M does an exceptional job when he comes to our house. We see him twice a year and he always tells us how things are with the furnace and A/C We've been customers of ARS Heating and A/C since 1 This won't let me use997 and have always been very pleased. Thanks ARS and Thanks Lucas. Larry more

Jacob C did our annual a/c checkup today and did a very good job. We have always liked our service from aksarben ARS and Jacob did not let us down. more

Michael P did an excellent job for us... We are very pleased. Thanks, Steve more

Appreciated the thorough review and professionalism of our technician. more