Car Store

My experience began when I made the telephone call to the Car Store. The operator transferred me to the welcoming person, who was very pleasant. This person answered my questions regarding whether I could get the car in the same day, within a hour of making the phone call, which was a rather unreasonable request. I was on my way after fifteen minutes. When I arrived at the Car Store, I was greeted very well. My car was ready in less than an hour, which was even earlier than expected! In the meantime, another person conversed with me while I looked at other cars. I had moved out of my house of forty-one years and I moved into an area which was near the Car Store. My neighbor had a Subaru and I knew I was near the Car Store, so I decided to go there. The people at the Car Store in Norwich went the extra mile and they responded in time to what they said. In other words, they lived up to their word. In addition, they had a good system of checks and balances among the people. Try it for yourself and see if you agree with me! My experience was a hundred percent positive! Phil Mallon more

I recently went to The Car Store to have the computer software in my car upgraded. This was a required manufacturer's upgrade. The Car Store is located close by, and they had a good reputation, so they were my most convenient option. It was an in-and-out sort of visit, so I don't have too much to say. The customer service was decent. They were friendly and got to me in a timely manner. The only thing I didn't like is that they tried to sell me on other services. I might go to them again. more

The only experience I have with The Car Store is when I purchased a car there and then took it back for routine maintenance. Of course, I made appointments ahead of time and whenever we showed up, we only had to wait for a short period of time. And when it was going to be a longer wait, they were kind enough to drive us into town for a few hours. We have been very satisfied with the service we've received and already have recommended them to others. more

Applaud sales service. more

We just bought a 2006 Baja from the car store in may 2011. We had been looking for one for 18 months and when we saw yours on line we came right up and bought it. It was the right color and just what we wanted. We are so happy with it. Thank You so much. Wayne & Dorrie more

My experience with The Car Store was set up by my dealer totally by chance. He called them and set up my appointment with Will. They organized a ride for me and then a driver to take me back, he was very nice. They totally took care of everything for me, from the insurance to the warranties to the adjuster, it was great and worry-free. They sent the driver for me when my car was ready. Everything went smoothly and I am a very happy and satisfied customer. I'll definitely go back there again and I'll be asking for Will! more

I bought my car from The Car Store about two years ago. They have a great selection of cars for sale. I only deal with Will now. Before I dealt with Will, I was not happy. They don't really have a good reputation for service over there. But I have been satisfied with Will and the service he provides. He is personable, attentive and very professional. However, if Will's not around, I'm not happy. They'll find all kinds of things wrong with my car and try to add charges. But I know I maintain my car and keep it nice, so it's hard to take especially how the economy is. So, when I recommend them to people, I always tell them that they have to see Will. more

Over the past five years, I've gotten to know The Car Store pretty well and vice versa. I think the service department manager, Will, is awesome and very helpful. I have been very satisfied with the work they've done for me. I bought my Subaru from them and have been taking it there to be serviced ever since. The service is good and professional, they know what they're doing. Sometimes, when calling, it's hard to get through to the service department, and people are a little rude until you actually reach the service department where they're a lot nicer. So that can be off-putting to some customers. I think that The Car Store had a reputation around town as not being a very friendly place to be. To be honest, I think the customer service has steadily gotten better over the years. I'm not sure how the sales department is, but the service department has definitely improved over time. Anne Hill more

The Car Store has always been able to give me a reasonable service time. And whenever I've had problems when I didn't have an appointment, they're willing to take my car in and start working on resolving the issue. Everyone there is very friendly and courteous and always willing to help. more

We've purchased a couple of cars from The Car Store. They provide great service and we really like the people that work there. We highly recommend their services. more

Have had excellent service over the past 8 years. Recently traded in my 2003 Forester for a 2011 Forester. The sale was handled very professionally and made me feel very comfortable with the final outcome.There was no pressure at all. more

The great sales crew made buying my "new" 2002 Outback such a efficient, streamlined and painless process. This was my first time purchasing a car, and I have to say, I don't think I'll ever buy a car from anyone else in the future! The salesperson wasn't pushy, had an answer for every one of my questions, and was quick to help me gather all the info I wanted on the car's history. Also a bonus, if you're a Vermont resident, they take care of compiling and filling in all the registration and title paperwork for you so you don't need to spend the rest of your day (and your precious gas) hoofing it all over kingdom come to get it done yourself! Thank you Car Store, we'll definitely come back when its time to replace our other Subaru! more

The staff at The Car Store was more than helpfull through out the entire purchase and delivery process. Working with us to make the "suprise" for our son's first car delivery all that it could be. Its not often in this economy that you are treated this well when making a purchase which could have been a "take or leave it" experience. more

It was our first time using The Car Store, and we purchased a vehicle from them. The experience seemed fairly average; it was what you would expect. We also used their service to get other tires on the car, and that was very good. more

The Car Store was very good about getting the job done. They were very efficient about getting everything together so that I was driving away with a car that day. more