My mom's car broke down on June 3, 2013 and she called AAA to get towed. Before she got off the phone with AAA Advanced Auto was already calling to make arrangements for towing her car. They were probably scanning calls, or ambulance chasing, looking for cases before anyone else could get there. Then they handed her their card which shows AAA on it and she asked to be taken to Greulich's. They said their shop Advanced Auto Repair could do just as good a job but for a better price. She asked if they were AAA affiliated and he said yes they were. So Joe the manager at Advanced Auto Repair called and said the engine need to be sent out to be rebuilt because it was blown. Trusting him I agreed for him to do the work still thinking they were AAA affiliated and I would get a warranty through AAA when the job was done. He said it would be ready June 18th 2013. On June 13th we called and found out he was a week behind because he said he sent too many motors in to the same Machine Shop. He agreed to pay $25 every day it wasn't ready after the 18th of June. June 17th he called and said the motor wasn't back and now it would be ready guaranteed by June 25th, 2013. June 22nd he called me and said he wasn't sure when the Machine Shop would have the motor done and when I asked him to call them he said they wouldn't tell him but it should be done today and if he got the motor back he would get it done. He wouldn't commit to a date for the car to be done. I went to this website and read the reviews and was shocked. How could AAA do business with a guy like this. I was very worried now. I called AAA and complained. AAA called me back and said Advanced Auto Repair Shop wasn't AAA affiliated. I asked why they sent him. They said the Advanced Auto Tow Shop is AAA affiliated but not the Repair Shop. I asked why his business card has AAA on it and when I asked him he said he was with AAA. They said he shouldn't be saying his Repair Shop is AAA affiliated. Now I thought I was at a repair shop without AAA affiliation, I wouldn't get the warranty through AAA, and he lied about all of that what else did he lie about. I complained to the Better Business Bureau, the Attorney General, 9 On Your Side and a few other places. I called Advanced Auto on June 18th, 2013 told Joe the Manager now if my car isn't done right, if he doesn't keep his word and do the repairs he said he would I complained to all the above people and he would have to answer a lot of questions..AAA called me and said if the motor isn't back by the 26th at noon we would take the car out of the shop. On the June 26th Joe called me at 11 am and asked to have until 4pm to get the motor back. I said no. AAA called at 11am also and we decided to get the hell out of this shop. We took the car to Greulich's without the engine and AAA said they would have me pay the same amount I agreed to but they would pay anything above the agreement to get my car fixed. I didn't know what happened to the engine but wherever it was Joe couldn't produce it. On June 28th George's Machine Shop called me and said he had my motor ready. I asked him when did he get the motor he said on the 19th of June, 2013. So after I called Joe at Advanced Auto Repair and told him I complained to all the above people, he then decided to send my engine to be rebuilt because now he knew he had to do the job right. I don't know what he was going to do to my car but he wasn't going to get the engine rebuilt like he said until he found out all the above people were going to demand he does. the job right. Now July 3, 2013 I still don't have my car, Advanced Auto Repair no longer can pick up AAA customers, according to AAA. Advanced Auto charged me 1,000.00 and didn't do the job. He also didn't have to pay like he said he would. $25.00 every day after the 18th the car wasn't ready. Don't use his shop.
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